Refund and Returns Policy
We want you to love your purchase. If something’s wrong with your order, we’ll sort it out fast — that’s why so many customers come back and refer friends.
Return Window
You may request a return or exchange within 7 days of delivery. Items must be unworn, in original condition, with original box, tags and accessories. Because every pair is carefully inspected before shipping, issues are rare — but when they happen, we handle them quickly and fairly.
What Is Covered
- Manufacturing defects (stitching, glue, material flaws)
- Wrong item or wrong size sent by our team
- Damage during shipping (send us photos within 48 hours of delivery)
What Is Not Covered
- Normal wear after wearing the shoes
- Ordering the wrong size when the size chart wasn’t checked (message us before ordering — we’re happy to advise!)
- Items that show wear, stains, or are missing the original box and tags
How to Request a Return
The fastest way is WhatsApp. Send us your order number plus photos of the issue. We’ll confirm the return and give you the return address. Once received and inspected, we process your refund or exchange within 3–5 business days.
Not sure about sizing before you buy? Message us — we can even send photos of the exact pair you want so you know exactly what to expect before checkout.