Privacy Policy
Your privacy matters to us. This page explains what data we collect, how we use it, and the choices you have when shopping at LucySneaker.
Information We Collect
When you place an order, we collect your name, shipping address, email, WhatsApp number and payment information. Payment details are handled by our secure payment processor — we never see or store your full card number on our servers.
How We Use Your Information
- To process and ship your order quickly
- To send order confirmations, tracking updates and pre-shipment photos or videos
- To respond to your questions via WhatsApp or email
- To improve our store, product selection and overall shopping experience
We Do Not Sell Your Data
We never sell, rent or share your personal information with third parties for marketing. The only people who see your order details are our team members, solely to get your shoes to you safely and correctly.
Cookies
Our store uses cookies to keep items in your cart, remember your preferences and analyze site traffic so we can improve. You can disable cookies in your browser settings, but some features may not work properly.
Your Rights
You can request a copy of the personal data we hold about you, or ask us to delete it. Contact us via WhatsApp or email and we’ll handle it promptly. We want every customer to shop with confidence — that’s why repeat buyers keep coming back and refer their friends.